**Detta blogginlägg finns också på svenska**
From Wednesday 12 June, the Library will be using the ticket management system LiUdesk, already in use by other services at Linköping University.
When you email us as a student or employee at LiU, you will receive our reply via LiUdesk. Via email, you will receive a link to your LiUdesk ticket, where you log in with your LiU-ID to see and reply to the message. Users outside of LiU will receive their reply directly via email.
The transition to LiUdesk will improve information security and the handling of tickets, and will harmonize library routines with those of other LiU services.
A new library chat is under procurement. The new online chat will be implemented after the summer break.